Last updated: December 20, 2019

SingularGarden (“us”, “we”, or “our”) built TickingFocus (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Identity & access

Your personal information is NOT collected. Some patterns of usage are collected. These help us learn about the way our application is used and how to improve it. Any information entered into the applications (ie programs) would only be kept locally on your machine for the sole purpose of providing you service through our applications.

When you write SingularGarden with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, SingularGarden recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at [email protected].

Processors we use

SingularGarden / TickingFocus uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services.

Subprocessors located in the United States:

Law enforcement

SingularGarden won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

Location of Site and Data

This Site is operated in France. If you are located in the US or elsewhere outside of France, please be aware that any information you provide to us will be transferred to France. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & questions

SingularGarden may update this policy once in a blue moon — we’ll notify you by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting our support.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!